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If you are the super admin for your organization - you have the power to update user's profiles.  For a full reset follow the instructions below:

(1) LOG IN: https://secure.mediprocity.com/login/auth
 
     Click ADMIN
     Click Manage Organization
     Click Users on the accordian menu
     Click the user's name that is a highlighted blue link under "name"

(IF) Password reset click Password
     Enter Your Administrator's password.
     Then create the new password and confirm and hit update password.

(IF) Encryption reset click Encryption Key
     Enter Your Administrator's password.
     Then create the new encryption key and confirm and hit update encryption key.

(IF) They do not know their username check under the Account Tab

(IF) They do not know their mobile number click Mobile Tab

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