Missouri companies partner to save healthcare providers potentially thousands of dollars in fines, protect patient privacy St. Louis, MO (May 1, 2015) – Two Missouri companies have partnered to prevent potentially thousands of dollars in regulatory fines to healthcare providers and protect patient privacy by equipping a St. Louis-based phone answering service with encrypted text messaging.
St. Louis based Mediprocity, a provider of secure messaging software for desktop and mobile devices, and phone exchange/virtual office services company Business Centers of Missouri have integrated their software capabilities so that physicians, hospice, home health and other healthcare providers can receive protected patient health information via text messages from Business Centers Of Missouri’s answering service operation.
“The Health Insurance Portability and Accountability Act (HIPAA) is one of a number of stringent patient privacy protection laws that healthcare professionals must follow,” said Mediprocity CEO Mason Rothert. “Regulators are giving huge fines to providers that do not comply. Text messaging is the fastest form of communication in today’s health community and it has to be encrypted to protect the public and the providers.”
With this partnership Business Centers of Missouri’s regional and national healthcare customers can sign on with Mediprocity and download the app to their desktop and/or mobile devices. Almost immediately customers can receive encrypted text messages from the answering service, eliminating hours of phone tag and improving response time. The answering service receives documented confirmation via text when the message is read and can answer any ensuing questions via text.
"For 40 years we have focused on providing solutions for our customers that work the way the customer wants it to work,” said Business Centers of Missouri President and owner Todd Kamp. “We are a HIPAA-certified company and Mediprocity’s app gives our customers access to even faster, secure and accessible communication and makes more efficient use of our staff time.”
The two companies envisioned the partnership when they realized they shared common clients. One of them, Nurses and Company (N&C), a locally owned hospice, private services and home health provider has served as the pilot. Both companies were providing different aspects of HIPAA-compliant communication for N&C and they realized many other clients had areas of risk and needed the unique tools that each company offers. The cloud-based Mediprocity app is free to physicians and offers affordable plans for every size of health organization. Data is encrypted in transit and stored on secure servers – not on mobile or desktop devices.
“Ensuring that our patient’s personal health information is protected is a priority for us. The partnership between Mediprocity and Business Centers helps our staff maintain compliance while allowing us to quickly and efficiently respond to on call messages from patients, family members, facilities and physicians.” said Ann Byrum Groomes, President of N&C.